Something not working? Tell us.

A real person reads these. Email is the fastest way in, whether you use HandsFreeOS on the web or on your phone.

Email us

support@handsfreeos.com
We answer Monday to Friday, and we aim to come back to you the same working day. Anything where customers cannot be reached — texts not sending, calls not ringing through — jumps the queue.

Ask inside HandsFreeOS

The Assistant panel (the button on every screen, or ⌘J on a keyboard) answers most “how do I” questions on the spot, and it can make the change for you once you say yes. When you need a person instead, Get help at the bottom of the menu opens a ticket with your business and the screen you were on already attached.

What to tell us, so we can fix it faster

→The name of your business in HandsFreeOS.
→What you were doing, and what you expected to happen instead.
→Roughly when it happened, and whether it is still happening.
→Whether it was on the web or the phone app, and which phone.
→A screenshot, if you have one.

Please do not send us passwords, card numbers or anything a customer told you in confidence. We never need them, and we will not ask.

The things people ask for most

Delete my account

You can do it yourself, without asking us, at app.handsfreeos.com/delete-account, or in the app under Settings → Account. The page explains what happens to the businesses you belong to.

Get my data out

Your customers, conversations, appointments and money records export from Settings, in files a spreadsheet can open. Ask us if you want the whole thing at once.

My texts are not arriving

Nine times out of ten this is carrier registration, which every business texting number in the US has to have. Email us and we will tell you exactly where yours is stuck.

Stop the AI answering for now

Settings → AI teammate → put it back to asking first. It then drafts every message and waits for a person, including for the kinds of reply it had earned.

Report something the AI got wrong

Send us the conversation. We take these seriously: it is how the wording, the knowledge base and the limits get fixed for everyone.

Billing and plans

Email us and we will sort it out the same day, including moving you down a plan if you are paying for something you are not using.

Still stuck?

Write to us at support@handsfreeos.com. Go Biz Help LLC runs HandsFreeOS, and the same people who build it answer the email.